Provider and customers
Geeky Digital Cloud is operated by GeekyDigital LTD., company registration 207936510, VAT BG207936510, at 2–4 Kozloduy St., Haskovo, Bulgaria. These terms apply to both businesses and individual customers. You must have legal capacity to enter a contract and authority to act for any business you represent.
For billing, cancellation or refund requests, contact invoice@geekydigital.net, use a support ticket in your account, or write to our address above. Privacy and abuse reports go to abuse@geekydigital.cloud. See Contact.
Accounts and security
Provide accurate account and billing information. Protect your password, SSH private keys, API tokens and recovery codes; enable two-factor authentication where possible. Contact support promptly about suspected unauthorised access. We do not require your account password or SSH private key to handle a support request.
The Acceptable Use Policy and Service Level Agreement form part of these terms. The Privacy Notice explains how we use personal information. Acknowledging that notice is not consent to advertising or to unrelated processing.
Orders, prices and delivery
You can review and correct the selected plan, resources, operating system, location, billing period, extras and total before confirming. Prices are in EUR. The configurator and final order summary identify VAT and the total payable. The invoice preserves the price and tax details at issue.
A draft is not a purchased or active server. A service order is concluded when you explicitly confirm it; confirmation creates the order and applicable invoice. Provisioning begins after payment is verified, including a zero-amount invoice where applicable. Starting provisioning does not remove the 14-day withdrawal right below. The control panel shows payment and activation separately. IP resources and capacity are allocated during provisioning, so payment alone does not prove delivery. If we cannot provide the ordered service, contact billing for cancellation and repayment; we will not substitute a different service without agreement.
Billing and service duration
Services continue on the chosen monthly or hourly billing basis until terminated. The order states recurring prices, any hourly monthly cap and extras. Hourly accrual begins at activation; a final part-hour is rounded up when termination is processed. Monthly renewals are invoiced in advance. Stopping or suspending a VPS does not release its reserved resources or stop recurring billing. To end a service and future billing, use the termination controls or contact support, and keep the confirmation.
Wallet auto-pay is enabled by default. You can disable or re-enable it in your account. Only available eligible wallet credit can be spent. Payment processing can remain pending until verified. A refund or dispute can cause a billing review, restrictions on purchases or spending, and recovery of previously credited funds. Contact billing if a balance or restriction is incorrect. Wallet top-ups do not themselves activate a VPS; contact billing to request return of unused funds. We do not replace an external refund with wallet credit without your agreement.
The prices and terms accepted for a confirmed order remain part of its record. Material changes affecting an ongoing service will be communicated before taking effect; publication of a new version alone does not record your acceptance of it.
14-day withdrawal and refunds
Both individual and business customers may withdraw from a newly confirmed VPS service order within 14 calendar days after order confirmation, without giving a reason, and request a refund of the payments made for that service. This contractual policy does not shorten any longer period or additional remedy required by applicable consumer law.
You can exercise this right online: open the order in your account, select Withdraw from contract, review your name, the order and the email address for the acknowledgement, then select Confirm withdrawal. You receive a dated record in your account and an acknowledgement to the email address you provide. This submits your withdrawal statement; it does not instantly delete your server or process a payment refund.
You can also send a clear withdrawal statement through your support tickets, by email to invoice@geekydigital.net, or by post to the address above. Identify your name, account email and the order or service. Sending the notice before the deadline is sufficient. You may use this wording, but no particular wording is required:
I withdraw from my Geeky Digital Cloud service order. Order/service reference: ____. Order date: ____. Customer name and address: ____. Account email: ____. Date: ____.
We will confirm the request and arrange cancellation and refund without undue delay, and no later than 14 days after receiving a valid withdrawal notice. Refunds use the original payment method unless you expressly agree to another method, without a withdrawal fee. Download any data you wish to retain before the agreed service closure. A request does not trigger an immediate automatic deletion of your VPS; support coordinates the closure and the financial record.
After the withdrawal period, contact billing about cancellation, unused wallet funds, service failure or other refund grounds. Nothing in these terms removes mandatory consumer remedies.
Your server and data
You control the guest operating system, installed applications and hosted content. Keep guest software secure and maintain independent recoverable copies of important data. Rebuild, restore and termination can replace or delete data; review the confirmation screens. A snapshot is not an independently recoverable offsite backup. Only backup services expressly included in your order are included; panel backups do not automatically back up every customer's VM.
Stop or Shutdown through the panel records your requested power state. Shutdown inside the guest or changes made directly outside the panel do not update that policy. Host restart recovery and the service commitment are described in the SLA.
Restrictions, complaints and applicable rights
Overdue invoices, verified payment problems, security incidents or breaches of the AUP can require restrictions or suspension. Relevant billing notices and the invoice due date are available through the account and notification channels. Where urgent protection is necessary, we may first contain the risk and then explain the reason. Contact support for human review of a restriction, including an automated billing decision. A temporary restriction does not by itself establish that you have forfeited money or waive a legitimate refund claim.
Termination removes the service and can make its data unrecoverable. Export required data before requesting termination. Where termination is initiated by us, we will communicate the reason and available steps unless a legal restriction prevents this. Account and accounting records have a separate retention policy described in the Privacy Notice.
Bulgarian law governs these terms, subject to any mandatory protections and competent courts available to a consumer under applicable law. Liability and remedies remain subject to applicable law; these terms do not limit liability beyond what applicable law permits or exclude rights that cannot lawfully be excluded. Raise complaints with our contact channels first; consumers can also contact the Bulgarian Commission for Consumer Protection.